By trade magazine Airline Economics
Paris, Amstelveen, 20 January 2015 - As in 2014, AFI KLM E&M was presented with the "MRO of the Year" award at the Airline Economics Aviation 100 Awards, held in Dublin on 19 January 2015. For the second consecutive year, the Award, which is the outcome of voting by airline industry professionals, underscores AFI KLM E&M's dedication to sustaining optimum performance and quality levels over the long term, and also to continually improving them.
Recognition of service excellence
Through this award, the industry professionals on the MRO market have recognized the high value of the aircraft overhaul and maintenance services delivered by AFI KLM E&M, as well as the quality of its customer service. The Group is massively and continually investing in improving its infrastructure and extending its network to provide the kind of responsive support for its clients all over the world that matches up to their expectations. Attentiveness to customer requirements, service quality, and AFI KLM E&M's ability to align its product and service offer with the real needs of airlines are central to the 360° approach of the Adaptiveness® Group.
Franck Terner, Executive Vice President AIR FRANCE KLM Engineering & Maintenance, said: "Being singled out for this Award for the second year in a row is a genuine honour and a true source of pride for us. It highlights our determination to carry on developing and improving our products and services over the long haul for the enhanced benefit of our clients. It encourages us to sustain this high quality level and to keep on transforming and optimizing our operations across the board, with a view to providing a level of all-round service to all our clients that keeps on getting better and better!"