In May 2018, AFI KLM E&M's On-Wing Services team performed an emergency deployment to the base of Citilink in Jakarta. The mission was to deliver ready-to-fly engines before the start of the carrier's peak season.
On 13 May 2018, AFI KLM E&M's On-Wing Support (OWS) team was called to back up its Garuda Maintenance Facility (GMF) partner. The mission was to provide on-wing repairs to an engine belonging to Garuda subsidiary airline Citilink in Jakarta. AFI KLM E&M immediately organized deployment of its experts from Paris along with the necessary tooling, with a view to carrying out the replacement on 20-24 May. "Our engine mechanics can fly anywhere in the world at the drop of a hat," explains Morgan Laude, Air France Industries head of on-wing services. "Very few operators are able to offer this kind of service to airlines at paramount request conditions."
Fourteen engines to repair
In fact, the operation was prepared in considerably under a week. On 14 May, GMF informed AFI KLM E&M that Citilink needed three additional engines to be repaired – two on-wing and one removed. Then, on 17 May, the day the OWS team was due to depart for Jakarta, came a new request...for another ten engines! The imperative was still the same: to repair this entire fleet before the start of June, and thus save Citilink from an AOG situation on the eve of its summer season. "The chief difficulty of the assignment," adds Morgan Laude, "was that we had not been warned from the outset that there were actually 14 engines to repair. In the space of a few hours, we had to adjust the team along with GMF's team and revise the schedule so that our mechanics could stay on-site for longer."
Adaptiveness® in action
True to its signature Adaptiveness®, AFI KLM E&M deployed all the resources needed to meet the needs of GMF and Citilink. A second OWS team, with a second set of tooling, was sent to beef up the team in Jakarta to ensure repairs for two engines in tandem, during the night, when the Citilink fleet was normally grounded. Thanks to this feat of organizational genius, all 14 engines were repaired in just 17 days, bang on schedule, and with no impact on the client's flight operations. GMF with a hand from AFI KLM E&M delivered on its promise to Citilink was able to embark on its summer season schedule at full fleet capacity.