Maintenance business: a growth strategy for an MRO global leadership position

Aircraft maintenance is the Air France-KLM Group’s third business with third-party revenues of €1.9 billion. These revenues realized with external clients represent a little over 44.2% of the total revenues in this business. In 2019, the AFI KLM E&M order book increased by US$0.1 billion, to a total of US$11.5 billion. On the strength of its solid position as the number two global multi-product MRO by total revenue, AFI KLM E&M is pursuing its targeted development strategy based on its own specific features and the Group’s objectives. This strategy has two pillars: firstly, cutting costs and maintaining high standards of quality and performance and, secondly, growing the client portfolio in high value-added products and services. In the past decade, this ambition has been reflected in more than €400 million of investment in modernizing our industrial infrastructure at our principal maintenance sites: Toulouse, Amsterdam, Villeneuve-Le-Roi, Roissy and Orly.