Maintenance business: a maintained ambition

Aircraft maintenance is the Air France – KLM Group’s third business with third-party revenues of €1.2 billion. These revenues generated with external clients represent 43.7% of the total revenues in this business. In 2020, because of the COVID 19 pandemic and its worldwide impact on the airline business, the AFI KLM E&M order book decreased by US$2.4 billion, to a total of US$9.1 billion. AFI KLM E&M managed to adapt the services to its own airlines and its worldwide customer portfolio during the Covid crisis despite huge changes on the customer’s expectations and heavy constraints on the supply chain. As part of its continuous improvement efforts, AFI KLM E&M affirms its ambition of making AFI KLM E&M a benchmark brand in its market as an airline MRO supported by a powerful global network. In the last two years, AFI KLM E&M strengthened its global position on new-generation aircraft, with strong growth for the A350, 787, A320neo and 737MAX products. Even if impacted by the crisis, the current order book status indicates that AFI KLM E&M is able to maintain and even reinforce its market position with the new aircraft generations, notably by supporting the development of the Group’s fleet with the A220 and the E2.