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Privacy policy

AIR FRANCE-KLM are strongly committed to protecting and to respecting the privacy of every individual who visits our Web site. AIR FRANCE-KLM want to contribute to provide a safe and secure environment for using the Internet. This privacy statement aims at informing you on our privacy practices. AIR FRANCE-KLM requests for your own safety that you carefully read this Privacy Policy.


On this Web site, the collection of any personal identifiable information, whether directly or indirectly, shall be governed by the French "Informatique et Libertés" Act. ("the Act"). All data collected through the AIR FRANCE-KLM Web site is processed in accordance with all local legislation and the terms laid out in the revised version of the French Data Protection Act of 6 January 1978, and the General Data Protection Act (EU regulation 2016/679) or "GDPR". To ensure the proper application of these regulations, Air France-KLM has appointed a Data Protection Officer who serves as the official liaison to the French Data Protection Authority (CNIL). AIR FRANCE-KLM has also put in place appropriate internal procedures to raise awareness amongst its employees and ensure the regulations are correctly implemented within the organization.


All personal identifiable information posted by users on this Web site is protected in accordance with AIR FRANCE-KLM Privacy Policy. Personal or corporate data will not be collected or stored without your expressed permission and knowledge. Personal or corporate data will not be sold or passed to any third party without your written permission.

Collect and Use of Personal information

When you are using the AIR FRANCE-KLM Web site, AIR FRANCE-KLM will collect, use and process personal data. The legal basis is the following:

  • your consent (see Article 6.1.a of the General Data Protection Regulations or GDPR).
  • the execution of a contract (see article 6.1.b of the General Data Protection Regulation or GDPR).
  • compliance with a legal obligation (see Article 6.1.c of the General Data Protection Regulations or GDPR).
  • the legitimate interest of AIR FRANCE-KLM (see article 6.1.f of the General Regulations on Data Protection or GDPR)

The categories of personal data that are collected under this scheme are as follows:

  • Civil status: identity, identification data, images ...
  • Professional information (Company and function),
  • Activity data, logging of actions performed (concrete activities or in an application), connection data (IP address, logs, etc.)
  • Comments, free text

All data collected and suffixed by an asterisk (*) in the collection form are necessary in order to use the application and to be able to benefit from a personalized service from AIR FRANCE-KLM, according to the customer's needs, as well as than to follow up on contracts with AIR FRANCE-KLM.

In the absence of the collection of this data, AIR FRANCE-KLM will not be able to offer a response to the customer and the latter will not be able to access the application.

Data retention period

AIR FRANCE-KLM processes and store your personal data as long as it is required to meet our contractual and statutory obligations. If your personal data is no longer required for the performance of the contractual or statutory obligations, these will be erased on a regular basis unless further processing is necessary, for instance, for preserving particular evidence under the applicable Data Protection Laws and Regulations, or in the context of legal statutes of limitation.


AIR FRANCE - KLM are committed to keeping secure the data you provide us and will take reasonable precautions to protect your personal identifiable information from loss, misuse or alteration.


In accordance with the applicable regulations regarding the protection of personal data. You have the right to access, rectify, erase, oppose, and limit the processing and portability of data about you. In addition, you have the right to set guidelines for the retention, deletion and communication of your personal post-mortem data.

To exercise these rights or for any question about the processing of your personal data in this device, you can send your request by mail / e-mail to the following addresses:

  • AIR FRANCE - Délégué à la Protection des Données / Data Protection Officer - ST.AJ IL - 45 rue de Paris 95747 Roissy CDG Cedex France. Email address:
  • KLM Royal Dutch Airlines - Privacy Office – AMS/PI - P.O. Box 7700- 1117 ZL Luchthaven Schiphol- The Netherlands. Email address :

AIR FRANCE and KLM will take joint action whenever necessary to guarantee your rights, or respond to any questions or complaints.

You can also file a complaint with the Commission Nationale Informatique et Libertés (CNIL) or any other competent authority.


In a continued effort to improve the services offered on the Web site and meet users’ expectations, AIR FRANCE-KLM may use “cookies.” These are text files used to identify users’ devices when accessing AIR FRANCE-KLM services.

The storage of cookies or tracers on your device (desktop computer, tablet, smartphone, etc.) allows AIR FRANCE-KLM to gather information and personal data. Depending on the settings on your device, cookies permit the following:

  • Cookies enable you to use the major features on the AIR FRANCE-KLM Web site.
  • They help us improve our website and detect any bugs you may encounter.
  • They enable us to remember your choices and preferences and personalize your user interface.
  • They allow us to gather statistics in order to manage traffic to the Web site and the use of different sections of the AIR FRANCE-KLM Web site (visited pages, navigation habits of the user) which allow us to improve the user experience on the Web site and the services we offer you.
  • They show us the content of pages you view, information you chose to share when registering with other website, pages and websites you visited recently.
  • They enable us to share information on social media.

Depending on your browser settings concerning the use of cookies, some tracers may be transmitted or read by third parties (advertising companies, communications agencies, etc.) during your visit to the AIR FRANCE-KLM website.

At any time, you can change your browser settings to manage these cookies. For more information on how AIR FRANCE-KLM uses cookies, please see our cookie management policy.


AIR FRANCE-KLM Web site may include links to other internet sites distinct from AIR FRANCE-KLM Web site. Your access and use of such web sites, including information, material, products and services therein, shall solely be at your own risk. AIR FRANCE-KLM shall not be held responsible for the privacy practices or the content of such web sites. AIR FRANCE-KLM strongly advise you to review the privacy policies of the web sites you may visit.


Several pages on the AIR FRANCE-KLM Web site contain links to access the websites of other companies. We recommend that you read the data privacy policies of these non-AIR FRANCE-KLM web sites, as these terms may vary from those on the AIR FRANCE-KLM Web site. AIR FRANCE-KLM is not responsible for the use of your personal data on these external websites.


For any further questions related to this policy or the way in which Air France processes your personal data, please contact our Data Protection Officer at the following e-mail address: or


AIR FRANCE-KLM reserve the right to revise, amend, or modify this Privacy Policy and our other policies and agreements at any time and in any manner. A notice will be posted on our Web site whenever any changes occur in this Privacy Policy.