EPCOR presents their customers a Robotic Virtual Table Inspection Experience

A global innovation hotspot for more proximity

Supported by the AFI KLM E&M’s innovation and development program – The MRO Lab –, innovation is always at the heart of the continuous improvement of the Group’s processes to optimize costs, ergonomics and customer experience.

Since a few weeks, EPCOR’s customers have the possibility to have a look on the parts in repair in EPCOR’s facilities in Amsterdam, answering to the constraints of travel restrictions due to the COVID-19 crisis. The customers can schedule a Virtual Table Inspection (VTI) from anywhere in the world and ride through the shop as if they were there. During the VTI the customer will be accompanied by the engineering team resulting in a near live experience.

Virtual Table Inspections with the robot gives a unique experience for EPCOR customers. It enables them to move freely around the shop, inspecting the parts and talk about repair solutions with engineers. Moreover, it keeps the employees safe and it fits the sustainability ambitions of EPCOR.

Innovation and Technology

EPCORs Robot, named PYTHON (combination of two EPCOR Mechanics Piet and Ton, both frequent winners of the internal Innovation Award competition) is fitted with a superior 4k camera, surround speakers and microphones and even a Magnifying Glass for close up parts inspection. The robot, designed and produced in Silicon Valley CA. moves around with a maximum of 1 mph and is very easy to use from every possible device. Unlike normal video conferencing and a static position, customers, by one click, take the control of the robot and drive it inside the shop, meet with engineers, mechanics and even invite co-workers to join in from their (home) location.